Refund Policy
Last updated: October 1, 2026
Effective: October 1, 2026
Contents
In short: you only pay for work that has started or been delivered, and prepaid future work is refunded.
1. Overview
We want every engagement to be a success. This policy explains when fees can be refunded and how to ask for one.
2. Eligibility
Refunds may be available for work that has been paid for but not yet started, or where we are unable to deliver an agreed milestone. Work already delivered and approved is not refundable.
- Prepaid milestones that have not started
- Agreed milestones we are unable to deliver
- Prepaid future months of a cancelled retainer
3. Project Milestones
Fixed-scope projects are billed by milestone. If you cancel, you pay for milestones completed or in progress, and any prepaid amount for milestones not yet started is refunded.
4. Retainers & Subscriptions
Monthly retainers can be cancelled with the notice period in your agreement. The current month is not refunded; future prepaid months are.
5. How to Request a Refund
Email billing@avenixtech.com with your invoice number and the reason for your request. We'll reply within 5 business days.
6. Processing Time
Approved refunds are issued to the original payment method within 10 business days. Your bank may take a few extra days to show the credit.
Questions about this policy?
Email legal@avenixtech.com and we'll respond within 5 business days.